Frequently Asked Questions

What is Quill Engage?

Quill Engage is a natural language reporting application that provides an easy way to extract valuable insights from your Google Analytics data. Quill Engage is powered by Narrative Science's patented advanced natural language generation engine, Quill. For more information on Quill and Narrative Science, go to narrativescience.com.

How do I sign up and how much does it cost?

To sign up, simply authorize your Google Analytics account with Quill Engage. The best part? Reporting on your first view is absolutely free! If you would like to upgrade to one of our paid plans, simply click on Upgrade anywhere within the app or under your Account page.

Click here to view our pricing plans.

What data does Quill Engage use to generate the reports?

Quill Engage analyzes Google Analytics data to write about website traffic. Specific Google Analytics data Quill Engage analyzes includes referral sources, paid search through integration with Google AdWords, page performance, and audience segments, including geographies and mobile. Paid versions of Quill Engage use additional data, including goals and conversions, events, and ecommerce data, for more in-depth analysis and reporting.

Does Quill Engage integrate with any additional data sources?

Quill Engage currently only integrates with Google Analytics. If you're using another analytics application and are interested in custom reporting solutions, please reach out to our team.

How do I get my reports?

After sign-up and initial configuration, Quill Engage will deliver your reports on a weekly or monthly basis directly to your email inbox. Alternatively, you can log in to the application at any time to access your most recent or archived reports.

How much data does Quill Engage need to generate a report?

Quill Engage requires that your Google Analytics view have a minimum of 20 visits for each of the past two time periods (either weeks or months) to receive a report. If that threshold is met, Quill Engage will dynamically determine, and report on, the dimensions which contain enough data for meaningful reporting.

Is my data secure?

Yes. Quill Engage uses Google authentication through OAuth 2.0 to ensure only you have access to your reports. Your Google Analytics view data and reports are not shared with anyone outside of the email recipients you designate to receive reports and any shared users to whom you grant access.

Narrative Science archives your reports to allow you to reference them at any time. We do not store or use any of the underlying data used to create the reports. Quill Engage only reports on and does not edit any of your Google Analytics data or settings.

What other information does Quill Engage collect?

When you sign up for Quill Engage, we collect the name and email address associated with your Google account. Quill Engage uses this data in two ways: (1) to contact you for support responses, and (2) to provide your weekly and monthly email reporting. You can unsubscribe from email reporting at any time via the link in the footer of the emailed report.

To make the Quill Engage interface more useful to you, we collect anonymous information from you during a browsing session, including your IP address, browser type, operating system, location, and/or a date/time stamp for your visit. We do not link IP addresses to any personally identifiable information.

If you have signed up for one of our paid plans, please see our Terms of Service for information on our billing procedures.

How do I terminate my Quill Engage account?

If you are enrolled in one of our paid plans, simply cancel your account under Account Settings and you will be moved to the free plan. You will need to indicate which view you would like to keep for reporting.

If you would like to completely delete your account, you can do this by going to the Account Settings page within the Quill Engage App and simply clicking “Delete Account”. We will immediately delete all of the data and account settings associated with your account.

We’d also appreciate if you could send us an email to let us know why you’re leaving.

Try Quill Engage for free or choose a plan that is right for your business

Questions regarding pricing? We're here to help.

Quill Engage

Free

  • 1 Google Analytics report
  • Scheduled weekly and monthly reports*
  • Basic report that includes sessions, traffic, and referrals
  • 1 email recipient
  • Google Docs integration

Quill Engage

Premium

  • Includes 10 Google Analytics reports, additional reports can be added for $4 per report
  • Scheduled weekly and monthly reports*
  • Basic report plus goals, events, and ecommerce
  • Custom Segment reporting
  • 10 email recipients
  • PDF files available for download
  • Google Docs integration
  • Custom Key Performance Indicators
  • Custom branding and colors